BAOBAB LIP BALM

We are located in Ohio.

Shipping policy:
All orders are processed within one (1) to two (2) business days.
Orders shipped via USPS standard ground typically take 5 to 7 business days to be delivered after the order is processed.
USPS Priority shipping is delivered within 2 -3 business days after order is processed.

Refund Policy:
We are confident in the quality of our products however customer satisfaction is our number one priority therefore, if for any reasons you are dissatisfied with our products, please contact us hello@naturalawa.com.
We will process all returns or exchanges within 30 days of receiving the order.
Shipping cost will be deducted from the refund.
All refunds will be done in the original form of purchase.
Because of the nature of our products, we cannot accept return after 14 days of purchase.

Our products are made of 100% natural ingredients, they are sensitive to temperature changes during transit and delivery that we unfortunately have no control of. However, it does not affect the quality of our products.
For Shea butter, just leave it at room temperature until it solidifies.
For the whipped body butter, try to put it in the fridge after it is melted in bain marie then whip it with a hand mixer.

Natural AWA ethically sourced majority of its ingredients from Senegal and Mauritania in Africa.

Our products are for all skin type, however, each individual product has it own benefits and features, please check each product description to find the best products for your skin type.

Some of the ingredients sourced from Africa are wild harvested which means they are grown in their own nature, in their normal habitat not by farmers, so no pesticide involve.

Yes, all our products are unisex except we specify, example: men's collection.
We want everyone to feel confident in their own skin therefore our products are for everybody regardless of their gender or skin color.